Since 1998 · Vancouver lab · No recovery, no fee
Recover confidence before you recover the data.
Aceon recovers data from failed hard drives, SSDs, RAID and NAS systems, phones, memory cards, USB drives, and other damaged storage devices. If the files matter, the safest first move is to talk to a specialist before repeated attempts make recovery harder.
- 20+ years in business
- Vancouver head office + after-hours drop-off
- Class 100 clean-room benches
- Business, personal, and emergency cases
Start here
Choose the best path for your situation.
Some cases need a phone call right away. Others are better served by a callback request or written intake. This section makes that choice easier.
Fastest path
Call now for urgent or high-value cases
If the device is clicking, the business is down, or the data is irreplaceable, phone is usually the best first step.
- Best for RAID / NAS / server failures
- Best for drives making new sounds
- Best for time-sensitive business outages
Low friction
Request a callback
Good for people who want a human response but are not ready to talk immediately.
Request a callbackDetailed review
Submit the intake form
Best when you want to describe the failure clearly so the team can prepare before contacting you.
Go to intake formServices
Specialized recovery for the cases people care about most.
Find the page that best matches your device or failure scenario.
Hard drive recovery
Internal and external drives, clicking or beeping disks, drives that are not detected, accidental deletion, formatting, and physical damage.
- External & internal HDDs
- Logical + physical failures
- Clean-room handling when needed
RAID, NAS & server recovery
Business-critical arrays, NAS devices, QNAP and Synology failures, multiple-drive RAID incidents, and urgent downtime situations.
- RAID 0/1/5/6/10
- NAS & server storage
- Emergency handling available
Phone & tablet recovery
Water damage, impact damage, phones that won’t power on, board-level cases, and recovery of photos, messages, contacts, and app data.
- iPhone & Android
- Physical damage cases
- Deleted and inaccessible data
SSD, USB & memory cards
SSD failures, thumb drives, SD and microSD cards, photo loss, corrupted flash media, and devices not showing up in BIOS.
- SSD not detected
- Flash controller failures
- Deleted photo recovery
Why Aceon
Built for trust, urgency, and difficult cases.
Technical depth that feels real
Class 100 clean-room benches, in-house tooling, RAID experience, flash and SSD work, and advanced mobile recovery methods for damaged devices.
Security and privacy matter
Personal, financial, legal, creative, and business data often sits on these devices. People need to know that handling and privacy are treated seriously.
Practical business support
Rush and emergency cases, business-critical recoveries, and a referral program for MSPs, consultants, and computer shops.
Confidence
Clearer reassurance for people under pressure.
Data recovery customers are rarely calm when they arrive. The site should make Aceon feel steady, capable, and safe from the first screen onward.
01
Fast direction
Visitors should know quickly whether to call, request a callback, or submit details online.
02
Business-ready handling
RAID, NAS, and server prospects need to see that urgent technical cases are taken seriously.
03
Earned trust
Privacy, technical seriousness, experience, and partner confidence should all be visible before someone has to ask.
How it works
A clearer process that reduces panic.
Talk to us
Call, start quick intake, or submit your case details online. We’ll help you take the safest next step.
Stop using the device
If the device is failing physically, powering it on repeatedly can make recovery harder. Preserve the current state first.
Assessment & recovery plan
We review the failure scenario, explain the process, and discuss likely timing and cost factors before proceeding.
Recover and return your data
Recovered data is transferred to destination media and returned securely once the case is complete.
Pricing clarity
Enough transparency to reduce fear — without pretending every case is the same.
Not every recovery can be priced exactly on-page, but people do need more guidance than a vague invitation to call. Cost usually depends on the device, the type of failure, the urgency, and whether donor parts or destination media are needed.
- Logical recoveries are usually simpler than severe physical damage or multi-drive RAID cases.
- Emergency handling affects turnaround and price.
- Replacement parts, imaging storage, and destination media can affect total cost.
- No recovery, no fee is an important reassurance point for the right cases.
What affects cost?
- Device type
- Extent of physical or logical damage
- Urgency / rush handling
- Need for donor parts
- Replacement media / transfer requirements
Partner program
A stronger channel page for IT providers, consultants, and repair shops.
When your client has a failed device, you need a recovery lab that protects your reputation as well as their data. Aceon should make that value obvious right away.
- Dealer account and partner intake
- Commission / referral tracking messaging
- Better partner-specific positioning
- Fits computer retailers, MSPs, consultants, education, and government buyers
Refer your client with confidence
Send difficult cases to a lab that treats the technical outcome and the client relationship with equal care.
Start a partner casePrefer a call back?
Request a callback instead of waiting on hold.
This is a straightforward option for people who want a human response but are not ready to talk immediately.
FAQ
Answer the questions people ask while they are stressed.
Should I keep trying the device?
If the device is clicking, beeping, was dropped, has water damage, or disappeared suddenly, repeated attempts can make recovery harder. Stop and get advice first.
Can you help businesses with downtime?
Yes. RAID, NAS, and server incidents are exactly the kind of cases where fast triage matters.
Do I need an appointment?
The Vancouver office says no appointment is necessary during normal business hours. After-hours drop-off is by appointment.
How fast can I hear back?
That depends on case urgency and operating hours, but urgent cases are best handled by phone rather than passive form submission.
More expert guidance
Useful recovery advice for the moments people search most.
These pages are designed to answer the exact questions people ask when they are stressed and need the right next step quickly.
Guide
What to do if your hard drive is clicking
Learn the safest first steps and what mistakes can make recovery harder.
Guide
What to do if your SSD is not detected
See the common causes and why repeated write attempts can be risky.
Guide
What to do after RAID failure
Get calm triage advice for NAS, server, and business-critical storage outages.
Guide
iPhone water damage data recovery
See the first steps that help protect photos, messages, and important app data.
Guide
SD card photo recovery in Vancouver
Understand what to avoid after deleted or unreadable photo media.
Guide
Emergency data recovery in Vancouver
Get the right first move for urgent business and downtime-sensitive cases.
Guide
Deleted files recovery in Vancouver
See how to protect recoverability after accidental deletion or formatting.
Guide
External hard drive not detected
Get the right next step before repeated reconnects make things worse.
Guide
USB drive recovery in Vancouver
Learn what to do if a thumb drive becomes unreadable or disappears.
Need the right next step?
If the data matters, do not guess.
When a device fails, the first few decisions matter. Talk to Aceon, describe the problem clearly, and get the safest path forward before the situation gets worse.
Contact & locations
Talk to Aceon in the way that fits your situation.
Vancouver head office
300 – 1275 W. 6th Ave
Vancouver, BC V6H 1A6
Mon–Fri · 9:00am–4:30pm
No appointment necessary
After-hours drop-off
1329 East 13th Ave
Vancouver, BC V5N 2B5
7am–9pm · 7 days a week
By appointment